Terms & Policies

RESERVATION POLICIES:

All appointments can be scheduled online through our scheduling page. If you need to change or cancel an appointment, you can do so using the scheduling page. You can also contact our office if you have any questions.

CANCELLATION POLICY:

All appointments need to be canceled more than 24 hours in advance to avoid a late charge. Fees are equal to the cost of a missed appointment. Clients will be charged if they cancel less than 24 hours before a scheduled appointment or do not show up for their session. This fee is monetary and can’t be used for future appointments. If the appointment was booked under a gift certificate, it will be voided in lieu of the fee.

CHECK-IN:

Prior to your massage, please remove contact lenses and all jewelry. Pull long hair back with a clip or band.

In general, massage is given while you are unclothed. However, you may choose to wear undergarments or a swimsuit. You will be covered with a top sheet throughout your session. This is your massage and you should be as comfortable as possible.

Feel free to ask your therapist any questions before, during, or after the session. Your therapist is a highly trained professional and will be happy to make you feel informed and comfortable.

FACILITY:

Our office is located at 1510 Hartnell Ave in Suite A, which is on the east side of the shopping center. Parking is available directly in front of our office or along Regal Ave.

MEDICAL CONCERNS:

If you experience pain or discomfort during a session, it is important to immediately inform your therapist so that pressure/strokes can be adjusted to your level of comfort.

Our services are in no way a substitute for medical care. Our massage therapists are not qualified to perform spinal or skeletal adjustments; nor are they qualified to diagnose, prescribe for, or treat physical or mental illness.

Please make sure to notify your therapist of all known medical conditions and injuries, or any changes in your health and medical conditions.

Our massage services are entirely and strictly therapeutic and non-sexual in nature.

MEMBERSHIPS:

Any unused massage services can be rolled over to the following month or gifted to family or a friend. These sessions become 50% discount offer if unused for two months or longer. All credits must be redeemed within 12 months from the date of membership purchase. Rates and discounts listed on the “Memberships” page apply.